Refund & Cancellation Policy

At SuggestDoctor, we aim to provide transparent, reliable and high-quality assistance in helping users find the right medical specialists in India. This Refund & Cancellation Policy explains the conditions under which refunds or cancellations may be requested.

1. Appointment Booking Assistance

SuggestDoctor acts as a facilitator to help users connect with doctors, clinics and hospitals. We do not provide medical treatment directly.

All consultation fees, treatment fees or hospital charges are governed by the policies of the respective doctor, clinic or hospital.

Therefore, any refunds related to appointments or treatments must be handled directly with the healthcare provider.

2. Cancellation Policy

a) Consultation/Appointment Cancellations

• Users may request changes or cancellations based on the cancellation rules of the respective healthcare provider.
• If you need to cancel or reschedule, notify us as early as possible. We will coordinate the request with the concerned doctor/hospital.
• SuggestDoctor does not guarantee acceptance of cancellation by the healthcare provider.

b) Service Request Cancellations

• Cancellation is allowed before we have initiated communication with a doctor/hospital.
• Once the process has started, the service will be considered delivered and cannot be cancelled.

3. Refund Policy

Since SuggestDoctor does not charge users directly for medical consultations or treatments, we typically do not process monetary refunds.

Refunds will only be considered in the following cases:

a) Duplicate Payment

If a user accidentally makes a duplicate payment for any optional service SuggestDoctor offers, a full refund will be processed after verification.

b) Service Not Delivered

If we fail to deliver a paid service due to an internal issue, and no connection with a healthcare provider was established, a full refund may be initiated.

c) Refund Timeline

Refunds (when applicable) will be processed within 7–10 business days, depending on the bank/payment gateway.

4. Non-Refundable Conditions

Refunds cannot be issued if:

• A doctor/hospital declines the cancellation request.
• A user does not attend their scheduled appointment.
• A healthcare provider changes fees or policies.
• The user is dissatisfied with medical outcomes, opinions, or decisions (managed only by the healthcare provider).
• The user fails to provide accurate medical records or information.

5. Changes to This Policy

SuggestDoctor reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

6. Contact Us for Refund or Cancellation Requests

Email: [Add email]

Phone: [Add phone]

Website: suggestdoctor.com

Support Hours: Mon–Sat, 10 AM – 7 PM